How old do you need to be to trampoline park?
We offer sessions for kids, allowing children above 90 cm to jump, only when fully-supervised on the trampolines at all times by a responsible adult (Min 1 adult to 2 children).
Outside of these sessions, children above 90 cm may be on the court without an adult, but must be supervised by a responsible adult from court-side, the café or other viewing areas.
People that are above 90 cm are able to enter the park without an adult, but if under the age of 18 years, they must have a valid risk acknowledgement completed by a parent or guardian before they jump.
Please note. Some of the features may have height restrictions or specific access requirements.
Do I have to wear trampoline socks?
If you are going to bounce on the trampoline court area at any time, then you must wear special anti-slip hygienic Jumpino trampoline socks. This also includes adults who are fully-supervising children during our children and Family sessions.
Jumpino trampoline socks are specifically designed for safe use on our trampolines, and also ensures that our Court Monitors are quickly and easily able to spot anyone not wearing socks, and therefore potentially creating a health and safety risk for themselves and those around them. Socks from other park operators are also not accepted under any circumstances.
Socks are given free with each paid session, extra socks are priced at 10 QR per pair, and can be purchased in advance online or at the park.
What should I wear?
We advise you to wear soft, flexible clothing!! The kind you would normally exercise in.
Don’t wear clothing with any sharp bits like belt buckles/clasps/zips etc. that could be harmful to yourself or other jumpers.
It can get quite hot so breathable clothing is recommended and an extra layer to put on afterwards to keep yourself warm is a good idea. Please don’t wear any jewellery while jumping, you could lose it or it could cause injury to yourself or others, use the lockers to keep any valuables safe while you jump.
What time should I arrive for my session?
We advise you to arrive approximately 15-minutes before your session is due to start, this will give you plenty of time to check-in during busy times, and allow you time to watch the safety briefing before your bounce.
Can I trampoline when pregnant or with a pre-existing medical condition?
We do not allow anyone to bounce when pregnant, for the safety of both the jumper and the child.
If you have any sort of other pre-existing medical condition which might affect your ability to safely jump on a trampoline, or conduct physical exercise, we recommend you speak to a medical professional in advance, and note all details within your Risk Acknowledgement form.
If you are wearing a plaster cast you will not be permitted to jump.
Can I trampoline with glasses on?
Glasses are permitted on the courts, but at the wearers own risk.
Are there any height or weight restrictions?
There are no maximum height restrictions on the trampolines, however there are minimum height requirements, set out below:
Ninja Warrior: above 90cm height requirement
3D Wall: above 90cm height requirement
The maximum weight restriction for trampolines in our parks is 127kg or (20-stone / 280lbs).
Can i use all of the equipment?
To ensure the highest levels of health and safety compliance, some of our more challenging features have minimum height restrictions. These guidelines are set out by the equipment manufacturers and are designed to keep everyone safe.
Ninja Warrior: above 90cm height requirement
Airbag: above 90cm height requirement
Climbing Wall : above 90cm height requirement
3D Wall: above 90cm height requirement
Note. Eligibility subject to change
What happens if not all of the equipment is available when I visit?
We always work as hard as possible to make all equipment available (where appropriate) for every visit. However, occasionally due to equipment fault or for health and safety reasons, some features may be temporarily unavailable. This is always necessity, and for user safety. In this instance, we do not offer refunds or compensation.
Is Jumpino accessible to people with disabilities?
We aim to provide access and activities for all abilities. Our park is designed to be wheelchair accessible, and there are flat-bed lifts or ramps up onto the courts to assist those with mobility issues.
There are however some areas of the park which are not directly accessible.
However, please let a member of staff know if you require assistance and we’ll be happy to try and provide you with alternative seating areas or bespoke requests.
Do you have Wi-Fi?
We have free Wi-Fi in all of our Jumpino parks. You may need to register in order to access the Wi-Fi.
Do you have free car parking?
There is free parking available at the Vendome Mall parking areas, please note all vehicles are parked at the owner’s risk. Any problems we advise you to contact Vendome Mall customer service.
What do I do while my children or friends are jumping?
Tramlining is not just for kids, its for everyone so the first thing we’d recommend is that you book in to jump yourselves!
However, if you’d prefer not to, all of our parks have seating areas and cafe facilities serving hot and cold food and drinks. From there you’ll be able to enjoy watching others jump. You cannot leave children unsupervised within the park, as we cannot be responsible for them.
Do you have lockers?
We have free lockers available in our jumpino parks. These are provided to safely store your shoes, keys, mobile telephones and other clothing or valuables. Please follow the instructions on the lockers.
Can I bring my own food into the park?
We have a great café restaurant in all our jumpino parks, offering hot and cold food and drink options. Therefore, we do not allow food and drink to be brought in to the park from outside. Tap water is available upon request.
Exceptions are for baby food, or for specific medical dietary requirements.
Can I hire the park for a Private Event?
Yes, you can book the entire park exclusively or make large group bookings. Please call us for more information.
Do you host birthday parties?
Yes, we host THE BEST birthday parties for all ages from little toddlers right up to your Granny’s birthday! See our Party Packages page for more information.
Want to join the Jumpino team?
If you are friendly, caring and have exceptional customer service skills, a genuine passion for service and enjoy being part of a team. Then click the link to see the positions we currently have available or email your CV to firstname.lastname@example.org putting the job you are interested in in the subject line.
Jumpino is an exciting family entertainment center operator with plans to roll out across the Middle East and beyond. And our focus is to provide high quality, safe environments for adults and children alike.
What do I do if I have a bad experience?
In the unfortunate event that there is a problem with your visit to Jumpino, please speak to a member of staff as soon as you can, so that they can try to assist you whilst you are still in the park.
Should your issue not be resolved, you can email us at email@example.com to take the matter further. Please include your booking reference and a full outline of the issues you experienced during your visit, so that our Head Office team can investigate and respond accordingly.
What is your refund Policy?
Booking, Refunds and Cancellations:
Individual bookings are non-refundable and non-transferable.
Where an individual decides not to participate, is not allowed to participate, or is asked to cease participation, no refunds will be made
Party bookings can be moved to future dates in extenuating circumstances. Any party package moved to a future date forfeits the right for any refund.
Party bookings may be cancelled, at no charge, up to 72 hours after the booking (Cooling Off Period). Bookings cancelled after this Cooling Off Period will not be entitled to a refund and will be offered a reschedule. If a rescheduled date is agreed, the Cooling Off Period will be applied from the original booking date. If a reschedule cannot be agreed then the customer will incur a 100% charge upon cancellation.
Party bookings are subject to a minimum booking of 10 people. Parties of fewer than 10 people will be charged at the minimum rate based on 10 people.
Additional people can be added to your party providing we receive more than 5 days’ notice and providing that we have the space required to accommodate the additional guests.
No refunds will be given for guests who do not attend the party or group session.
Birthday Parties and Group Bookings must be paid in full at the time of booking.
Jumpino Trampoline Park requires 7 clear days’ notice to provide a reimbursement into the customer’s account for any cancellations. The account will be credited with the previously accounted value of the session booked.
Jumpino Trampoline Park. reserves the right to change its prices and tariffs at any time
Refunds are only given when you change your mind/circumstances within 24 hours of having made the booking (assuming the session hasn’t already happened during that time).
Outside of this time we will offer to transfer your booking to another date or provide you with a credit voucher. If your booking is for a child’s birthday party package, then dates cannot be changed within 14 days of the event/party.
Refund requests should be made via email firstname.lastname@example.org giving full details of your booking and this will then be forwarded to the bookings team who will be in contact with you. Please note that once authorized by the Park, refunds can take up to 4 working days to reach your account.
What is the cancellation policy?
Your rights to cancel
(a) You may cancel all bookings advising us no less than 24 hrs after the booking was made. All bookings taking place within 24 hours from when the payment was made are exempt from this.
(b) If you have made a mistake during the booking process, then Jumpino will, where possible amend the booking. To be applicable this will need to be completed within 24 hrs of making the booking.
(c) If you cancel a Booking in line with (a) above and you have made payment in advance for the Activity that has not been provided to you, we will refund any amount paid.
If the date you have chosen for your party is no longer possible due to circumstances outside your control we may offer you the ability to transfer your booking to another date. However this must be a minimum of 14 days prior to the booking and can only be transferred by date or time once.
Group Bookings (Schools/societies/companies etc)
If you cancel a Group booking, for more than 10 people, a full refund can be applied if the cancellation is made within 24 hrs of making the booking.
If you need to amend a Group booking, you can notify us 14 days prior to the event to notify us of your intention to amend the booking. If we have availability, we will increase bookings size where possible, but we cannot reduce numbers.
To cancel a booking, you need to let us know that you have decided to cancel. To do this please email our bookings team on email@example.com with details of your booking.
In the event that a refund is due to you under these Terms, we will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Activity. We may refund you in vouchers
Our rights to cancel
We may cancel a booking or activity at any time with immediate effect at our discretion and typically if you breach our Activity Rules in any material way.